Question 1

What is WOKA?

Accepted Answer

WOKA is a free travel perks platform designed for international travelers visiting Korea. Simply sign up to enjoy discounts, special gifts, cashback rewards, and exclusive promotions at partner stores including beauty clinics, spas, shopping, cafés, and activities.

Question 2

What kind of benefits can I get with WOKA?

Accepted Answer

WOKA offers exclusive discounts, special promotions, voucher rewards, and traveler perks at various partner stores including restaurants, shopping, beauty, wellness, and activities across Korea.

Question 3

Can I use WOKA all across Korea?

Accepted Answer

WOKA is currently available in major tourist areas such as Hongdae, Myeongdong, Seongsu, and Gangnam, with more regions continuously being added.

Question 4

Are the benefits only available offline?

Accepted Answer

Most benefits are available for in-store payments at offline partner stores. However, some services also support online reservations and pre-booking through the app. Please check each benefit page for detailed usage conditions.

Question 5

Which languages does the app support?

Accepted Answer

The app currently supports:
English
Korean
Japanese
Simplified Chinese
Traditional Chinese
You can change the language anytime in the app settings.

Question 6

Can benefit details change?

Accepted Answer

Yes. Benefits and promotions may change or end depending on partner store policies and promotional periods.

Question 7

How can I contact customer support?

Accepted Answer

You can contact us through:
[My Page] → [1:1 Chat Support] inside the app. Our team will assist you as quickly as possible.

Question 8

How do I use downloaded coupons at stores?

Accepted Answer

After downloading a coupon in the app, show the "[Use Coupon]" screen to the store staff before payment. Please do not press the confirmation button yourself unless instructed by the staff.

Question 9

Do I need to pay to download coupons?

Accepted Answer

No. All WOKA coupons and benefits are completely free for users.

Question 10

Where can I find my saved coupons?

Accepted Answer

You can check your saved coupons under:
[My Page] → [Saved Coupons]

Question 11

Where can I check coupon conditions and expiration dates?

Accepted Answer

Each coupon page includes detailed conditions such as:
minimum spending requirements
excluded items
available days/hours
expiration date
Please review the details before use.

Question 12

The store staff is unfamiliar with the coupon.

Accepted Answer

Please show the coupon screen to the staff and ask them to verify it. If the issue continues, contact customer support through the app.

Question 13

Why was my coupon rejected?

Accepted Answer

Coupons may be unavailable due to:
expired validity period
unmet usage conditions
partner store policy restrictions
Please check the coupon details carefully before use.

Question 14

My coupon is marked as "Used".

Accepted Answer

Coupons that have already been redeemed cannot be used again.

Question 15

Can I transfer my coupon to someone else?

Accepted Answer

No. Downloaded coupons are only valid for the registered user and cannot be transferred, shared, or resold.

Question 16

Can I cancel a coupon after using it?

Accepted Answer

Used coupons may not be cancellable depending on the partner store policy.

Question 17

Can coupons be combined with other discounts?

Accepted Answer

This depends on each store's policy. Most coupons cannot be combined with other ongoing discounts or promotions.

Question 18

Can I reuse the same coupon multiple times?

Accepted Answer

Most coupons are valid for one-time use only. Please check the coupon details for specific conditions.

Question 19

Can I use coupons on already discounted items?

Accepted Answer

Whether additional discounts can be applied depends on the store's policy.

Question 20

What is the Voucher Rewards service?

Accepted Answer

Voucher Rewards is a reward system where users can earn WOKA Points after making purchases or using services at participating WOKA partner stores.

Question 21

How do I earn Voucher Rewards points?

Accepted Answer

After making a purchase at a partner store, upload your receipt through the app for verification. Once approved, WOKA Points will be credited to your account.

Question 22

How can I use my WOKA Points?

Accepted Answer

WOKA Points can be used in the Voucher Shop to redeem mobile vouchers and exclusive rewards available across Korea.

Question 23

How long does point approval take?

Accepted Answer

Due to receipt verification and partner confirmation processes, point approval usually takes approximately 5–7 business days from the submission date. Approved points can be checked under [My Points].

Question 24

My points were not credited.

Accepted Answer

This may happen if:
the usage conditions were not met
the verification is still pending
the receipt was not eligible
Please check your usage history or contact support for assistance.

Question 25

Can I earn points multiple times?

Accepted Answer

This depends on the benefit conditions. Some partner stores may limit the number of eligible reward claims.

Question 26

What happens if I cancel my purchase after receiving points?

Accepted Answer

If a payment is canceled, the points earned from that purchase may also be deducted automatically from your account.

Question 27

How do I make a reservation?

Accepted Answer

For services that require reservations such as beauty clinics, spas, or activities, simply select your preferred date and time through the app and submit your booking request. Reservation status can be checked within the app.

Question 28

Where can I check my reservation status?

Accepted Answer

You can view your reservations under:
[My Page] → [My Reservations]

Question 29

Can I change my reservation?

Accepted Answer

Reservation changes and cancellations may vary depending on the partner store and product policy. Please check the booking details or contact customer support.

Question 30

My payment failed.

Accepted Answer

This may happen due to:
card limit issues
network connection problems
incorrect payment information
Please try again later or use a different payment method.

Question 31

What happens if I miss my reservation time (no-show)?

Accepted Answer

Depending on the partner store policy, your reservation may be automatically canceled or marked as a no-show.

Question 32

Can one person create multiple accounts?

Accepted Answer

Duplicate or abusive account usage may be restricted according to WOKA's service policies.

Question 33

The app is not working properly or shows payment/network errors.

Accepted Answer

Please try the following:
Check your Wi-Fi or mobile data connection.
Make sure the app is updated to the latest version.
Restart the app or reboot your device.
If the issue continues, please contact customer support with a screenshot of the error message.

Question 34

Can access to the service be restricted?

Accepted Answer

Yes. Access may be limited if policy violations, fraudulent activity, or misuse of the service is detected.

Frequently Asked Questions